If networking and career development are part of your aspirations for 2018, you’ll want to make industry conference part of your plans. But choosing which customer experience conferences to attend can be a challenge. To help you narrow the field, here’s a list of U.S. CX conferences I recommend.
March 25-29, 2018
Las Vegas, NV
Adobe has the resources to bring together thousands of speakers and thought leaders — including big names like Richard Branson — to share CX trends and solutions. You’ll have the opportunity to network with marketers who will teach you their strategies, share their stories, and inspire you reach the next level of customer experience.
April 10-12, 2018
Featuring Oracle product experts who are developing the next wave of CX innovation, this conference is a great introduction to the fundamentals of customer experience as well as a mind-expanding preview of artificial intelligence, virtual assistants, and other industry-shaping technologies. And don’t miss the chance to celebrate the week at CX Fest with headliner Weezer.
April 23-25, 2018
San Jose. CA
The line between marketing and technology is fading fast, and MarTech is the place to learn why. You’ll learn about the latest technological resources for marketing experts, while being challenged to find ways to utilize them in crafting outstanding customer experiences.
May 7-9, 2018
Disney was specializing in CX long before we coined a term for it. This summit gives you an inside look at time-tested models for designing and delivering superior customer experience. In addition to hearing presentations from top Disney executives, you’ll participate in guided activities that help you develop best practices for your own organization.
June 19-20, 2018
New York City
Forrester’s customer experience conference leverages the research company’s latest data to help you expand your CX strategy with the goals of discovering new businesses opportunities, expanding customer relationships into new verticals, and generating explosive revenue growth. For exposure to the analytical side of CX, this is the place to be.
September 19-20, 2018
Details are pending, but this conference always attracts the key players in digital CX from companies that set the standard for customer experience. Here’s where you’ll learn the strategies that work, from industry professionals you might not encounter otherwise.
September 25-28, 2018
San Francisco, CA
Sponsored by Salesforce software, Dreamforce centers around the innovations possible using the company’s cloud-based CRM platform. You’ll meet people from companies that successfully use the products. The company describes Dreamforce as “a week of powerful sessions, amazing keynotes, outrageous networking, and intense innovation.”
October 28- November 1, 2018
San Francisco, CA
Cloud technology users and leaders have gathered at Open World for two decades, attracted by speakers and peers from major companies that use Oracle technology. For users of Java technology, the JavaOne conference occurs concurrently, and attendees can crossover for the most useful sessions. Headliners have yet to be announced but count on a great night of dancing at the CloudFest party.
November 27-29, 2018
Las Vegas, NV
Creating unique customer experiences requires innovation and transformation — the focuses of Gartner’s summit. The program covers evolving technologies like cloud-based and mobile strategies and how to employ them to optimize customer experience.