Welcome to the Wakabayashi Experience Top 10 Lists:
A carefully curated set of products designed to help you along your journey to success with Customer Experience
TOP 10 CX BOOKS: SEPTEMBER 2019
Mark Zuckerberg said, “Books allow you to fully explore a topic and immerse yourself in a deeper way than most media today.” If you want to discover more things, you should be reading more often and the customer experience (CX) profession is no different. There is a lot to know about the customer experience profession that go beyond discussion groups. If you’re looking for books to get you inspired or you want to learn practical tools you can use today within your business, these books will help you.
Top Ten People You Want to Meet at CCW AUSTIN 2019.
While the list of attendees and speakers is always impressive at an CCW event, these folks are the top ten people you want to try to grab coffee with, share a story or hear them speak at Customer Contact Week 2019.
Top 10 Human Centered Design Books
Learn the importance of customer empathy and how to translate that understanding into the work you do. Whether you’re creating customer journey maps, making products or decreasing friction through service design - these books are the definitive thinking you want to absorb in October 2019.