CX is ugly
Here’s the deal. Customer Experience (CX) isn’t always what it’s cracked up to be, and the fact is, as professionals we’re dealing with complex issues in an attempt to connect all the necessary pieces together for brands, stakeholders and technology to come together into a single view of “happy” customers.
Can we optimize raising children?
Unfortunately, there isn’t an AI-powered data visualization tool that will help you with transformational parenting which is why I find this particular book a gem. The book strikes right at the heart of Human Experience #HX strategy and is an elegant example of the “new kind of thinking” you need to be successful at CX.
The Pretty Conversation
Here’s why “The Pretty Conversation” is powerful.
As we navigate the challenges of business transformation, we face corporate bullying, stereotypes, old ways of thinking, misperceptions, and in the end, the first opportunity to win comes from our ability to change mindsets. The Pretty Conversation teaches us how a twist of a single word can change everything.
If you take the pause to digest this book and reflect on the strategic technique it teaches us. You’ll have a new tool in your toolbox to rally cantankerous clients, and may just become a better parent or human being in general.
IMHO the book is “pretty awesome.”
I’m a father, husband, and son, surrounded by pretty intelligent, pretty savvy, pretty hard-working, pretty wonderful girls. I love that someone stepped up and produced a book that gives us a new way to tackle issues like gender bias, smart parenting, and better human experience. Because I for one, am sick and tired of all old models of thinking that trap women and stifle transformation.
This book is an essential new blueprint for human experience.
If you want in. Here’s a link to snatch up the book. PROTIP: This was a limited edition publication so if you really want to get one, you may need to move quickly before it’s sold out.