CX Reality Check: Digital Transformation requires global talent because the USA is unexpectedly deficient in technical resources.
Business Fun Fact: Digital Transformation requires global talent because the US is extremely deficient in technical resources and our educational system isn't catching up anytime soon:
13.2% Barely one in eight high schools offer AP computer science. The best way to overcome the national developer shortage is to ensure our schools prepare students for these careers. Students who haven’t been challenged to write software in primary or secondary school simply don’t have the skills to pursue a computer science major in college.
What this means for your business: 89% of software developers work outside Silicon Valley. Here's a peek at what the future talent pool looks like if you want to develop CX. If a business wants to succeed in digital transformation and deliver any kind of Customer Experience (CX) at scale, you'll most likely be working with a team of off-shore technologists.
If you want to recruit talent for things like Adobe or Salesforce Marketing Stacks you'll want to focus on California where all the vast majority of USA talent is emanating. These graduates will be some of the most expensive resources in the world in the coming years with roughly 30,000 entrants to the workforce per year.
Did you know? In 2020 close to 1MM technology jobs will go unfulfilled. To stay in the game, it's time to look globally for talent.
If you want to keep an eye on CX and global digital transformation you can follow my twitter feed @dwakabayashi or blog at www.wakabayashi.cx, where I'm shifting focus to publish content in order to help, solve these challenges for CXers and Business Transformation Execs around the world.