MEET MY PARTNERS
These are my trusted resources when it comes to delivering the best customer experiences
RRÂ DONNELLEY
The world's premier business solutions agency specializing in delivering efficiency across the entire spectrum of the customer, product, and employee experiences. Simply put, RRD is now the definitively best enterprise-level CX organization in the world.
RRD's comprehensive Marketing Solutions and Business Services, help brands synchronize and strengthen each touchpoint along the customer journey with the advantage of all in-house business and marketing solutions in-house.
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RRD's ability to handle Personally Identifiable Information (PII) sets RRD apart from almost, if not every other organization in the world when it comes to delivering the financial rewards from Customer Experience strategy, development and delivery.
ADOBE
Adobe Marketing Cloud
The Adobe Marketing Cloud platform essentially gives you everything you need to get deep insight into your customers, build personalized campaigns and manage your content and assets. All your data and content is brought together in one place, allowing you to create and execute exceptional customer experiences.
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ORACLE
Enterprise Operational Integration
Oracle helps corporations create a single, dynamic view of each customer in real time. With built-in AI and machine learning, they bring data together from all enterprise sources, then applies intelligence, and activates insights to improve the B2B and B2C customer experience across marketing, sales, service, and commerce.
SALESFORCE
Salesforce Marketing Cloud
Marketing Cloud is the platform for delivering relevant, personalized journeys across channels and devices — enabling marketers to deliver the right message at the right time throughout all phases of the relationship. Marketing Cloud includes integrated solutions for customer journey management, email, mobile, social, web personalization, advertising, content creation and management, and data analysis. Every imaginable customer interaction and engagement is covered, and guiding customers on their 1-to-1 journeys with your brand has never been easier or more effective.
SPSOFT
Spsoft is one of the world's leading offshore technology solutions companies who specialize in SaaS platform development, Cloud Management and DevOps, Big Data Analytics and Visualization, and Data Science, ML & AI
SPsoft develops cloud-native products and platforms for web and mobile, integrates them with data sources, and designs memorable UX.
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They build and monitor scalable, secure and robust cloud infrastructures on AWS using Terraform, Kubernetes, Jenkins, Docker, Nginx and Helm, Prometheus and Grafana. Additionally, they have rich experience with Service Reliability Engineering to design and deploy enterprise-grade high-load systems.
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With experiences building robust data analytics solutions they ETL and visualize all kinds of structured and unstructured data to support business decision making with data-driven models
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They regularly use Python, Keras and AWS ML services to train various types of Neural Networks (random forest, k-nearest neighbor, etc.) that enrich the end-user customer journey with AI-powered features.
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PERCOLATE
The world's leading platform to orchestrate customer experience strategy, teams and development
Percolate manages your marketing technology stack as a group of technologies that enables marketers leverage to execute, analyze, and improve their marketing activities.
Modern marketers must have an integrated technology stack to support their daily operations and deliver cohesive, intuitive experiences across different customer journeys.
Percolate is a central system that can be used as the driving point for managing workflows and output.
HEARTBEAT
Directly connect customers and brands together in mutually beneficial content collaborations.
Heartbeat is a new approach to connecting brands directly with customers so they can rapidly publish authentic marketing content as a team.
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How the system works: Heartbeat gives content creators of any size or genre the ability to join a group of collaborators who get first hand access to advertising agencies and brands who want to leverage social media to create authentic relationships.
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On one side, content creators sign up to be invited to campaigns. On the other side, brands and agencies submit creative briefs to the macro, micro and nano influencers.
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Content is mutually created and promoted on social networks. The true value comes from the authenticity of the content created and it's competitive cost per view (CPV).
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Campaigns using the Heartbeat platform typically invest 90% less than normal advertising campaigns and access significantly better influencers and engagement
JONEDAPP
Complete sales and transactions from within any social media platform, website or chat window.
Joinedapp offers a synthesized combination of AI-assisted features and immersive experiences powered by technologies such as augmented reality, NLP, and predictive analytics that enable businesses to effectively engage the mobile-first generation on social media, messaging apps, voice-enabled devices, and marketplaces.
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I like to think of this solution as "eliminating the customer journey"
POINTILLIST
Pointilist quantifies the customer journey.
Global organizations depend on Pointillist to transform customer data representing billions of interactions per day into journey data pipelines that support real-time analysis, modeling and orchestration.
The Pointillist Customer Journey Data Hubâ„¢ creates a single customer view across all your data sources, including CRM, web clickstream, email, contact center, IVR, VoC/CFM and more
REGISTRIA
Leaders in the area of Ownership Experiences
An ownership experience begins the moment a customer purchases a product and continues through the lifetime of ownership. Registria integrates the brand into that experience, personalizing timely interactions that engage the owner with the brand, and beyond the product.
From product notifications to service recommendations to subsequent offers, the brand leverages moments that engender owner satisfaction, loyalty and advocacy.
All that brings sustainable value to the owner and to the brand.
SYNAPBOX
Biometric Analysis of customer behavior
Synapbox combines four layers of data points and provides an analytics platform powered by A.I and biometric technologies to give brands the knowledge on what drives consumer engagement.
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In 2021 Synapbox will debut an entirely new way to "get to know" your customers by using facial recognition technology that for the first time in history, you'll understand how a customer feels about your brand, content or experiences
GLASSBOX
Possibly the best CX mapping tool for digital experiences.
Map Anything and Everything
Glassbox AJM draws a detailed map of all user journeys in your website or app, with a user-friendly interactive visualization of every dimension and KPI – audiences, acquisition, traffic type, referrals, attribution, engagement, errors, visitor struggles, conversion rates, and many more.
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No More Tagging! No More Guesswork!
Glassbox AJM automatically tracks, maps and analyzes all digital journeys in real-time with no need for prior tagging, coding or event configurations.
Glassbox unique patented data-collection technologies enable the automatic capturing of all digital sessions and 100% of the data, including all user interactions from the client-side and the server-side on any platform – web or native mobile apps.
AGILE INFOWAYS
Off-Shore Digital Development
For more than 10 years I've delivered digital, web development and mobile applications with this team.
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AGILE Infoways Pvt Ltd is an offshore development outsourcing IT company.
Agile Infoways has a global presence in India, USA as well as Canada with a team of 200+ in-house digital developers.
Their team of over 200 digtial experts deliver front end design and development faster than most teams I've ever worked with.