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EPISODE 1: Are you starting from the wrong end in your CX management?

Join top CX & SQ Consultant Marc Karschies and me as we discuss the three essential components to carefully consider when designing experiences - PERSONA, EMOTIONAL STATE, and SITUATION.

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EPISODE 2: Are employees still treated as non-humans and commodities in your industry? 

Join Founder & CEO of Zizo technologies, Jimmy Chebat, and me as we explore how to revolutionize workforce management through gamification - keeping employees engaged and having fun to reduce attrition and unite humans with the technologies they use. 


EPISODE 3: Would you pioneer an enterprise in an untapped foreign marketplace? 

Join the CEO & Founder of MVision, Maury Noun, and me as we discuss the fascinating BPO industry birthed in Lebanon, primarily employing uniquely skilled women in the middle east amidst significant inflation. 

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EPISODE 4: What tasks make it extra challenging for contact centers to communicate with customers? 

Join the Co-Founder of Aportio, Susan Nemeth, and me as we discuss their company's fascinating mission of taking away the things machines can do so that humans can prioritize thinking, solving problems, and serving customers. 


EPISODE 5: Will banks become the data handlers of the future?

Join me and EVP / Head of Group Marketing & CX at Emirates NBD, Vikram Krishna, as we look into the future of banking. The knowledge unearthed in this podcast is invaluable, especially to businesses wanting to take their whole product experience and innovation agenda to the next level. 

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